For dispensary owners and managers
Your customers should feel understood before they reach the counter.
I'm Jon. I work with dispensaries to find where that breaks down - the menu, the questions people ask, the handoff to your floor - and I implement the fix alongside your team. The software is the toolkit; the experience is the work.
Customer path
Staff handoff
A concise view of what they told us, what they ruled out, and where the conversation should start.
The problem
Most of what a customer tells you never reaches the floor.
Someone finds your store online. They browse a menu built for inventory, not for people. They arrive with a question they've already half-answered themselves, and your budtender starts from zero - reading the room, guessing at what's already been ruled out, working under a line.
Nothing here is broken. It's disconnected. Your store's digital front door and the person behind the case are having two different conversations about the same customer.
Illustrative customer flow
An example of what can be put in place today. Not a client result.
- 1
Your store, not a marketplace.
Someone scans a code on your shelf and lands on your menu - your name, your products, your look. No competitors one tab away.
- 2
A few plain questions.
How they want to feel, what they've liked before, what they'd rather avoid. Their answers narrow your menu.
- 3
Sage clarifies. It doesn't decide.
Sage answers questions about your menu and your store, in your store's own words. It's there so people arrive informed.
- 4
The context reaches your floor.
Connect carries what they told us to the counter - what they're after, what they've ruled out, what's in the bag. Nobody gets re-interviewed.
- 5
Your budtender makes the call.
Your staff owns the recommendation and every sensitive decision. The tools only mean they start the conversation already knowing something.
Engagement
How the work goes.
- 01
Listen.
I spend time with your store the way a customer does, then the way your staff does. I ask a lot. I don't arrive with a plan.
- 02
Write it down.
What comes out of that is a Customer Experience Blueprint: where your experience is already strong, where people give up, and what I'd take on first. I write it with you while I'm there, not before I arrive. It's yours to keep.
- 03
Build it in.
I configure and implement the fix with your team: the menu, the questions, what Sage knows, the handoff to your floor. Hands on, in your store.
- 04
Review and refine.
We go over how it's landing with your staff and your customers, and adjust from there.
Founder-led
You'd be working with me.
Not an account manager and not a support queue. I'm the one on the call, in the store, and in the follow-up. If something isn't working, you tell me and I fix it.
If that's worth a conversation, book a time.
Start in writing
Prefer to start in writing?
Tell me about your shop and I'll come back to you myself.